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Returns & Exchanges

RETURNS & EXCHANGES

ON-HAND ITEMS

Returns must be requested within 7 days of receiving your item and returned to us within 7 days. Once we receive your return, please allow 3-5 business days for your return to be processed. If you require an exchange, replacement size or alternative item/s, you will need to place a new order. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.  

Please note, we do not issue refunds unless the item is deemed faulty. 

PRE-ORDERED ITEMS

We do not accept returns/exchanges of items that are/were pre-ordered.

SALE/PROMOTIONAL ITEMS

Sale items are all final and cannot be returned nor exchanged.

TERMS & CONDITIONS 

The item/s must be in original condition, with all tags still attached and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour. 

Item/s must not have been worn, washed or altered in any way. MANILA has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/perfume, marks/stains and it will be returned to the customer. 

Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend sending with a postal service with tracking to avoid any issues.

WHY WE CAN'T EXCHANGE FOR SIZE/STYLE

Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.

FAULTY ITEMS

If you have received a faulty item please email us at hello@manilathestudio.com with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by MANILA. Faulty items do not include those that have already been worn. 

CANCELLATION POLICY

Orders may be cancelled within 2 hours of order confirmation. For Bank Transfer transactions, should the item remain unpaid after 2 days, the order will be considered cancelled.

No cancellations or changes can be made once an order has been shipped out.

COST OF RETURNS

The return shipping cost is to be covered by the customer. This cost will not be reimbursed from MANILA.

ORGANISING A RETURN

If you've met the above requirements please return your item/s with your returns form to the provided address on the form within 7 days of receiving your order.

We will not be held liable for any item/s returned to a location other than the one we provide.

 

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible. Please allow 2-3 business days for your return to be processed.

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